Support2022-04-29T15:43:41-04:00

Provide.net Support

(734) 480-4200

Experiencing service disruption or download issues? Having trouble logging into your email? Then check here first. We’re always working hard to keep everything running smoothly, but temporary issues do sometimes arise. We’ll let you know what’s happening and when you can expect a resolution.
Status Updates
1709, 2021

September 17, 2021|

EMail Server Issues

Resolved – The engineering team is reporting that the email-server is back to normal, and several customers have called back and confirmed. Thank you.
Sep 17 1:30 PM

Update – The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.
Sep 17 11:45 AM

Investigating
– We are currently investigating a login issue for a small set of customers on our Mail Server (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Sep 17 12:00 noon
2503, 2020

March 25, 2020|

Mail Server Emergency Maintenance

Update B: – Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it.

Updates will be provided as soon as possible
Mar 26, 07:05 EDT

Update A: – After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
Mar 26, 06:10 EDT

Issue:
As Many of you are aware we have been having major issues with some of our customer’s emails. Those affected users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This will affect approx. 10% of our users.

Start time: Mar 25, 2020 at 5:00 PM EDT

End time: Mar 26, 2020, at 5:00 AM EDT

Mar 25,  4:45 EDT

509, 2019

September 5, 2019|

New Webmail Interface

We are happy to give you a mobile supported, new webmail interface.
Many customers have been requesting a mobile supported webmail interface, and we wanted a more secure interface, and we got all that in one new clean package.
Thank you to those customers that gave us feedback during the month long preview session.
Aug 5, 01:24 DST

Remote Support

PC / Mac / Mobile:
Remote Software Link

Connecting you to affordable internet solutions since 1996.

COMMON FAQS
HOW DOES DSL INSTALLATION WORK?2018-02-27T05:05:59-05:00

After setting an appointment, a technician will bring the necessary equipment to your address. A site evaluation will determine if additional wiring is needed; this is usually included in the installation fee.

HOW MUCH DOES INTERNET COST?2022-04-27T13:36:53-04:00

Internet costs vary based on the level of service you choose. A typical monthly fee for residential service, including taxes, is approximately $59-$69 per month.

AM I LOCKED INTO ANY CONTRACTS?2018-02-27T05:24:42-05:00

There are no contracts.

WILL YOU OFFER PHONE SUPPORT?2018-02-27T05:34:32-05:00

Yes. Our experienced technicians can help during the installation process and will continue offering support when you encounter other internet-related issues.

DO YOU OFFER INTERNET USAGE TRAINING?2018-03-05T16:54:35-05:00

Absolutely. We can do this over the phone or you can set up an in-store appointment. Our experienced technicians can help you configure your computer and answer your questions.

DO YOU SELL DOMAINS?2018-02-27T05:35:45-05:00

Yes. We do domain registrations for $19.95 per year and this includes DNS services.

WILL EMAILS WORK ON MY PHONE?2018-11-30T10:37:13-05:00

Yes. Our email services are fully compliant with all email clients. We also have a web portal.
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All email clients use the same settings to connect to our service but may use different terms for some of them. Please remember that your username and password are case sensitive!
INCOMING Account Setting Recommended Value
Incoming mail server name: mail.provide.net
IMAP port:
Computers, Laptops, Tablets and SmartPhones
143
POP3 port:
Computers and Laptops
110
Username: your_email_address@provide.net
including “@provide.net” i.e.
username@provide.net
SSL Optional

 

OUTGOING Account Setting Recommended Value
Outgoing/SMTP mail server name: mail.provide.net
SMTP port: 587
Authentication: Required
Username: your_email_address@provide.net
including “@provide.net” i.e.
username@provide.net
SSL Optional
CAN YOU HOST MY EMAILS?2018-02-27T05:40:04-05:00

Yes. We offer email hosting services for your personal domain.

HOW MUCH WILL REPAIRS COST?2018-02-27T05:45:13-05:00

Repair costs vary depending on what is wrong with your device. We do offer free diagnostics to help you determine whether or not to proceed with the repair.

WHICH TYPES OF DEVICES DO YOU REPAIR?2018-02-27T05:46:04-05:00

We fix all laptops, desktops, and gaming consoles, as well as most phones and tablets.

DO YOU OFFER CABLE TV AS WELL?2018-02-27T05:48:01-05:00

We do not offer cable television services, but we do give free consultations on how you can “cut the cord”.

WHAT IS A CONNECTED HOME?2018-02-27T05:49:33-05:00

A connected home includes, but is not limited to, devices such as security cameras and thermostats. Usually, these can be monitored or controlled from any computer or smart phone.

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