Experiencing service disruption or download issues? Having trouble logging into your email? Then check here first. We’re always working hard to keep everything running smoothly, but temporary issues do sometimes arise. We’ll let you know what’s happening and when you can expect a resolution.
Peter Lammers2023-10-19T15:15:56-04:00August 18, 2022 4:00pm EDT|
We’re continuing to experience intermittent service interruptions with email services. Currently, we are focused on performing discrete component diagnostics. As components are reconfigured and added back to the platform, service will gradually return to normal levels.
Right now, we cannot offer an expected time of resolution. That said, our troubleshooting efforts have provided valuable insights, and we are progressing toward a full recovery.
Mark Wilde2023-10-19T15:12:46-04:00September 17, 2021 12:37pm EDT|
EMail Server Issues
Resolved – The engineering team is reporting that the email-server is back to normal, and several customers have called back and confirmed. Thank you.
Sep 17 1:30 PM
Update – The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.
Sep 17 11:45 AM
Investigating – We are currently investigating a login issue for a small set of customers on our Mail Server (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Sep 17 12:00 noon
Mark Wilde2023-10-19T15:12:47-04:00March 25, 2020 4:54pm EDT|
Mail Server Emergency Maintenance –
Update B: – Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it.
Updates will be provided as soon as possible
Mar 26, 07:05 EDT
Update A: – After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
Mar 26, 06:10 EDT
As Many of you are aware we have been having major issues with some of our customer’s emails. Those affected users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This will affect approx. 10% of our users.
Start time: Mar 25, 2020 at 5:00 PM EDT
End time: Mar 26, 2020, at 5:00 AM EDT
Mar 25, 4:45 EDT
Mark Wilde2023-10-19T15:12:47-04:00September 5, 2019 1:24pm EDT|
New Webmail Interface –
We are happy to give you a mobile supported, new webmail interface.
Many customers have been requesting a mobile supported webmail interface, and we wanted a more secure interface, and we got all that in one new clean package.
Thank you to those customers that gave us feedback during the month long preview session.
Aug 5, 01:24 DST
After setting an appointment, a technician will bring the necessary equipment to your address. A site evaluation will determine if additional wiring is needed; this is usually included in the installation fee.