Provide.net Support
(734) 480-4200
Status Updates
We’re continuing to experience intermittent service interruptions with email services. Currently, we are focused on performing discrete component diagnostics. As components are reconfigured and added back to the platform, service will gradually return to normal levels.
Right now, we cannot offer an expected time of resolution. That said, our troubleshooting efforts have provided valuable insights, and we are progressing toward a full recovery.
EMail Server Issues
Sep 17 1:30 PM
Sep 17 11:45 AM
Investigating – We are currently investigating a login issue for a small set of customers on our Mail Server (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Sep 17 12:00 noon
Mail Server Emergency Maintenance –
Update B: – Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it.
Updates will be provided as soon as possible
Mar 26, 07:05 EDT
Update A: – After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
Mar 26, 06:10 EDT
Issue:
As Many of you are aware we have been having major issues with some of our customer’s emails. Those affected users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This will affect approx. 10% of our users.
Start time: Mar 25, 2020 at 5:00 PM EDT
End time: Mar 26, 2020, at 5:00 AM EDT
Mar 25, 4:45 EDT
New Webmail Interface –
We are happy to give you a mobile supported, new webmail interface.
Many customers have been requesting a mobile supported webmail interface, and we wanted a more secure interface, and we got all that in one new clean package.
Thank you to those customers that gave us feedback during the month long preview session.
Aug 5, 01:24 DST
Remote Support
PC / Mac / Mobile:
Remote Software Link
Connecting you to affordable internet solutions since 1996.
COMMON FAQS
After setting an appointment, a technician will bring the necessary equipment to your address. A site evaluation will determine if additional wiring is needed; this is usually included in the installation fee.
Internet costs vary based on the level of service you choose. A typical monthly fee for residential service, including taxes, is approximately $59-$69 per month.
Yes. Our experienced technicians can help during the installation process and will continue offering support when you encounter other internet-related issues.
Absolutely. We can do this over the phone or you can set up an in-store appointment. Our experienced technicians can help you configure your computer and answer your questions.
Yes. We do domain registrations for $19.95 per year and this includes DNS services.
Yes. Our email services are fully compliant with all email clients. We also have a web portal.
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| All email clients use the same settings to connect to our service but may use different terms for some of them. Please remember that your username and password are case sensitive! | |
| INCOMING Account Setting | Recommended Value |
| Incoming mail server name: | mail.provide.net |
| IMAP port: Computers, Laptops, Tablets and SmartPhones |
143 |
| POP3 port: Computers and Laptops |
110 |
| Username: | your_email_address@provide.net including “@provide.net” i.e. username@provide.net |
| SSL | Optional |
| OUTGOING Account Setting | Recommended Value |
| Outgoing/SMTP mail server name: | mail.provide.net |
| SMTP port: | 587 |
| Authentication: | Required |
| Username: | your_email_address@provide.net including “@provide.net” i.e. username@provide.net |
| SSL | Optional |
Yes. We offer email hosting services for your personal domain.
Repair costs vary depending on what is wrong with your device. We do offer free diagnostics to help you determine whether or not to proceed with the repair.
We fix all laptops, desktops, and gaming consoles, as well as most phones and tablets.
We do not offer cable television services, but we do give free consultations on how you can “cut the cord”.
A connected home includes, but is not limited to, devices such as security cameras and thermostats. Usually, these can be monitored or controlled from any computer or smart phone.