About Us
Why Provide.net?
Proudly providing affordable internet solutions since 1996, www.provide.net offers both the freedom of global communications and the familiarity of free, local technical support.
We offer reliable, high-quality internet service options for home and business customers, as well as web hosting and domain registration, VoIP service, connected home installations and device repair.
Our team is dedicated to providing friendly, trustworthy customer service and technical support for all of our services. We’re also continuously seeking creative ways to connect our local community to the limitless possibilities the internet offers.
For more information please call (888) 480-4200 or email sales@www.provide.net.
Each member of our trained staff has extensive experience with computers, computer repair, and computer-related problems. We’re committed to providing affordable, trustworthy and efficient service to every customer we serve.
Julia Grant
Julia is a senior technician who handles customer service, diagnoses computer issues, and installs and repairs both hardware and software. She has a business degree from Washtenaw Community College and is studying Information Assurance and Cyber Defense at Eastern Michigan University.
Mark Wilde
Mark is our long-time DSL support supervisor who brings more than three decades of tech support experience to his work. He studied Computer Science at Eastern Michigan University, Washtenaw Community College, and is a self-taught programmer. Mark believes in treating every customer as a friend and expertly handles our most challenging tech issues.
Frank Gleason
Frank assists our customers with internet, email and other general computer issues, as well as handling our billing. A local native, he holds a degree in Applied Science for 3D Animation from Washtenaw Community College.
Alex Fisher
Alex is a senior technician at www.provide.net. His studies at Eastern Michigan University included Computer Science and Information Assurance. A board and video strategy game enthusiast, he believes everyone has a unique talent and it’s important to discover and share those talents with each other.
Peter Lammers
Peter is the owner of Provide.net, and has worked here since 1998. He holds a B.S. in Computer Science from Eastern Michigan University. He is committed to providing affordable and trustworthy service to the local area and beyond. Peter’s vision is for a one-stop business that can take care of any computer or internet-related issue for every home and business.
www.provide.net
663 South Hewitt Road
Ypsilanti, MI 48197-4807
(734) 480-4200
For other inquiries:
(888) 480-4200
Live Sales & Support Hours:
Mon-Fri 9am to 7pm
Store Hours:
Monday-Friday 10am – 6pm
Sat 12pm-4pm
Connecting you to affordable internet solutions since 1996.
COMMON FAQS
After setting an appointment, a technician will bring the necessary equipment to your address. A site evaluation will determine if additional wiring is needed; this is usually included in the installation fee.
Internet costs vary based on the level of service you choose. A typical monthly fee for residential service, including taxes, is approximately $59-$69 per month.
Yes. Our experienced technicians can help during the installation process and will continue offering support when you encounter other internet-related issues.
Absolutely. We can do this over the phone or you can set up an in-store appointment. Our experienced technicians can help you configure your computer and answer your questions.
Yes. We do domain registrations for $19.95 per year and this includes DNS services.
Yes. Our email services are fully compliant with all email clients. We also have a web portal.
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| All email clients use the same settings to connect to our service but may use different terms for some of them. Please remember that your username and password are case sensitive! | |
| INCOMING Account Setting | Recommended Value |
| Incoming mail server name: | mail.www.provide.net |
| IMAP port: Computers, Laptops, Tablets and SmartPhones |
143 |
| POP3 port: Computers and Laptops |
110 |
| Username: | your_email_address@www.provide.net including “@www.provide.net” i.e. username@www.provide.net |
| SSL | Optional |
| OUTGOING Account Setting | Recommended Value |
| Outgoing/SMTP mail server name: | mail.www.provide.net |
| SMTP port: | 587 |
| Authentication: | Required |
| Username: | your_email_address@www.provide.net including “@www.provide.net” i.e. username@www.provide.net |
| SSL | Optional |
Yes. We offer email hosting services for your personal domain.
Repair costs vary depending on what is wrong with your device. We do offer free diagnostics to help you determine whether or not to proceed with the repair.
We fix all laptops, desktops, and gaming consoles, as well as most phones and tablets.
We do not offer cable television services, but we do give free consultations on how you can “cut the cord”.
A connected home includes, but is not limited to, devices such as security cameras and thermostats. Usually, these can be monitored or controlled from any computer or smart phone.