Mail Server Emergency Maintenance

Update B: – Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it.

Updates will be provided as soon as possible
Mar 26, 07:05 EDT

Update A: – After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
Mar 26, 06:10 EDT

Issue:
As Many of you are aware we have been having major issues with some of our customer’s emails. Those affected users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This will affect approx. 10% of our users.

Start time: Mar 25, 2020 at 5:00 PM EDT

End time: Mar 26, 2020, at 5:00 AM EDT

Mar 25,  4:45 EDT